Shipping policy

  • Ready-to-Ship Items: If the product description does not specify that it is made to order, your package will be shipped within 2 business days.

  • Made-to-Order Items: Each made-to-order piece is meticulously crafted in our studio. The lead time for each item varies based on its complexity, and this information is provided on the respective product page.

    • The general rule for made-to-order pieces is 2 weeks.

  • Carrier and Shipping Methods: Our fulfillment partner utilizes advanced software to determine the optimal carrier based on the destination and timing. For domestic shipments, packages are commonly dispatched via USPS or UPS, while international packages are primarily shipped through DHL.

  • Tracking Information: Once your order is shipped, you will receive an email confirmation with tracking details. This allows you to monitor the progress of your package until it reaches your doorstep.

  • Customs and Duties: For international shipments, please note that any customs duties or taxes imposed by the destination country are the responsibility of the customer.

  • Address Accuracy and Safe Delivery: Please ensure that your shipping address is accurate and secure. We are not responsible for lost or undeliverable packages due to inaccuracies in the address provided by the customer. Providing a safe and reliable address is crucial to ensure the successful delivery of your order.