Frequently Asked Questions
Jewelry Details and Care
How do I care for my Kathe Mera Concept Jewelry?
Care Instructions
Jewelry needs special care – whether it is solid Gold, Silver or Vermeil.
• Avoid wearing jewelry while sleeping or working out.
• Avoid contact with cleaning materials, perfumes, and other beauty products. It is advised to put jewelry on last, following the application of cosmetics, perfume, hairspray and etc.
• To prevent scratching, always keep your jewelry items separated and in boxes or pouches, in a dry place.
• Clean your jewelry with a soft cotton cloth and warm water. Use a tiny drop of liquid soap if needed. Before storing, pad dry your jewelry with a soft cloth, and make sure your jewelry is dried to prevent tarnishing.
• Do not use a jewelry cloth as it usually contains chemicals that will scrub off the surface.
Tarnishing
Always wear your Kathe Mera Concept jewelry to prevent it from tarnishing. Tarnishing on sterling silver is natural discoloration of the surface which can often be removed with a silver polishing cloth or by professional cleaning. It is triggered when silver exposed to sulfur in the air, chlorine, cosmetics, household bleach, and other chemicals.
Gemstone Care
To maintain your gemstone jewelry in the best condition, avoid using ultrasonic cleaning, cleaning cream, or dip cleaner on jewelry as it may cause damage to the gemstone. In additional, do not store your gemstone jewelry in direct sunlight or near the heater. Keep away from solvent such as lacquer thinner and acetone.
For gentle cleaning you may clean the surface by using a soft brush and mild soap solution to remove any oil, dust, or dirt.
What is Sterling Silver?
Sterling silver is a high-quality silver alloy made of 92.5% pure silver and 7.5% other metals, usually copper. This blend gives the silver added strength and durability, making it perfect for everyday jewelry. You may also see it referred to as “925 silver” — a reference to its silver content.
What Are Karats?
You’ve probably noticed that gold is classified with what seems like a code – a number followed by a ‘K.’ The K stands for karat, which tells us the percentage of pure gold that a piece of jewelry contains. The number denotes how many parts out of 24 are pure gold.
24K gold is pure gold, meaning it has not been mixed with anything else.
Kathe Mera Concept presents for the Solid Gold Collection 14k and 18k.
What is 14K Gold?
14K gold is a gold alloy, or a substance that combines gold with other elements. Since gold is a soft metal, it must be mixed to make it more durable. 14K gold includes around 58% pure gold and a mixture of zinc, nickel, and copper.
The addition of metals makes 14K gold stronger and more durable. In other words, it will last for years and
generations.
What is 18K Gold?
18k gold is 75% gold and 25% alloy. The number 18 refers to parts of 24, or karats. 18k gold is the alloy with the highest amount of gold content sold in most rings, and its color is closer to that of pure gold.
Shipping
How long do made to order pieces take to ship?
Each made to order piece is crafted here in our studio.
Each item has a different lead time based on the complexity of the piece, and this is detailed on the product page.
The general rule for made-to-order pieces is 7 business days.
Which carrier do you use?
Our fulfillment partner uses software which calculates the best carrier depending on destination and timing.
Most packages domestically ship with either USPS or UPS, while international packages predominantly ship via DHL.
Orders, refunds and policies
How do I make a return or exchange?
Please read our Returns and Exchanges page
How long does order processing take?
We usually ship either same-day or within 2 business day but please allow up to 3 business days for processing during sale periods.
Made-to-order pieces all have different processing times due to their complexity - please refer to the individual product page for accurate time frames.
What happens if my package is lost?
This is incredibly rare, but if it happens.
After $100 item's value and especially solid Gold pieces are always shipped with e signature required to ensure this doesn't happen.
And as an extra, we buy the insurance of the amount you paid on the transaction.
In case your package is lost, you could claim the insurance of your package with the carrier company.
Our Company
Are Diamonds and Gemstones Natural? and how are they sourced?
Kathe Mera Concept has Natural and Lab Grown Gemstones. We love both options. We’re aware of the collective impact that the jewelry industry imposes on Mother Earth and we’re passionately doing our part to reduce it.
You can trust us we are being transparent about our processes and our commitment to source materials in an ethical way will always be at the heart of what we value.
Our standards are high
We offer premium quality lab grown gems and responsibly sourced natural gemstones.
Talking about Diamonds
The Kimberley Process is a joint government, international diamond industry and civil society initiative to stem the flow of conflict diamonds.
Kathe Mera Concept complies with Kimberly Process Certification Scheme. We warrant that our diamonds have been purchased from legitimate sources not involved in the funding of conflict, in conformance with United Nations resolutions. We guarantee this based on internal audits and/or guarantees provided by our diamond suppliers.
Does Kathe Mera Concept offer repairs?
Yes, We do. Our team is available to restore and preserve the jewelry beauty.
Repair work typically takes between 2 and 3 weeks from the date your items are received, depends on the year's season. If your piece was purchased in the last 3 months, it may still be covered under warranty and your piece will be repaired at no cost to you. If it is not covered under warranty, we will evaluate and provide a quote for the repair.
You can reach out to our repairs team at: kathemeraconcept@gmail.com
Is my order shipped ready to gift?
Absolutely! All of our jewelry is carefully packaged and shipped in a beautiful, gift-ready box — perfect for treating yourself or surprising someone special. We believe that every piece of jewelry should be a delight from the moment it arrives, and our signature box — elegant and ready to gift — is just one way we make that happen. We also include a personalized printed card with your message to make it extra special.