Returns and exchanges

We gladly accept returns, exchanges, and cancellations

Contact me within: 3 days of delivery

Ship items back within: 7 days of delivery

Request a cancellation within: 4 hours of purchase

 The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders

 Conditions of return

Buyers are responsible for return shipping costs. There is a restocking fee of $10. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

We strongly suggest you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will process your refund and you will be notified immediately. The cost of the item will be returned to your credit card or original method of payment, within five business days.

Damaged or Defective items

We will replace items if they are defective or damaged. If you need to exchange a defective product, please send us an email at: kathemeraconcept@gmail.com

Questions about your order?

If you have any problems with your order please contact us at: kathemeraconcept@gmail.com